A digital ID badge that connects nurses and families of residents in assisted living facilities.

Designing a communication system for a complex environment.
Timeline
16 Weeks, School-Turned-Passion Project 

My Role
UX/UI, Research, Visual

Tools
Adobe XD, Photoshop, Illustrator 

OPPORTUNITY
How might we improve communication between assisted living staff to better support and involves the families of residents? 
How does Connected Care work? 
01 Nurse's Dashboard

Provide registered nurses with quick access to 
efficiently complete daily tasks and check 
on the daily status of the residents.
02  Resident's Profile 

Store and share a resident's general activities  
and medication information to promote internal 
facility communication. 
03 Family's Messages 

Familiarize with resident information and personalize 
the messages with a primary contact of the resident.
User Findings  
Why focusing on nurses?  
Internal communication within the facility needs to be improved to provide more efficient communication with families of residents. 

Nurses are the key users in this context as they interact most with the residents and aware of their daily activities and medical condition. 
insight-driven Persona
Meet Our Nurse - Ana 

 As a group, we brainstormed and sketched 16 ideas (ranging from robot to index card booklet) for helping nurses to streamline their communication within the facility and externally with the families of residents. 
The digital name badge was chosen as the final solution due its portability and accessibility to the nurse.  Although the badge is a relatively pioneering concept, we thought it is feasible enough for implementation in the near future.   
Usablity testing 1.
Nurses need quick access to information

We created a physical prototype of the name badge to learn about preferences with size of the badge, comfort of wearability, and functionality of interface. Attached to the phone for testing the interface. 
Five facility staff (4 nurses & 1 social worker) who had experience working in assisted living were recruited for the usability testing. Based on the usability findings, we discovered three major issues and made the following changes.​​​​​​​
Due to time constraints of the project, there were other usability issues that we were not able to address (e.g. arrangement of medical information, navigation of the dashboard). 

After the 10-week completion of the course, I further conducted 3 user interviews and 5 usability testings on Final Solution 1.0 to refine the design of the system. 
Usability testing 2.0 
Uncovered the different roles of nurses
From our initial primary research, we recognized the assisted living facilities are very complex systems with various staff roles. However, we overgeneralized the roles of nurses and and their information needs. 
Based on the research findings, I discovered that registered nurses (RNs) need to unify insights reported by Certificated Nursing Assistants (CNAs) and Med Techs in order to communicate effectively with families of residents. 
Brandbook 
Visual Guideline
Putting it all together 
Final Design
reflection
What did I learn? 
One of the biggest takeaways that I learned from this project is to always return focus to the design challenge, and not get caught up on aesthetics details, or expand the scope of the project because new and exciting findings.
It's important to iterate rapidly and understand that design might not always be perfect. Don't try to solve all the problems, but rather prioritize on the key problems and needs of the users.  ​​​​​​​
Thank you for making this far  🌟
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