A digital ID badge that connects nurses and families of residents in assisted living facilities.
Designing a communication system for a complex environment.
16 Weeks, School-Turned-Passion Project
UX/UI, Research, Visual
Adobe XD, Photoshop, Illustrator
How might we improve communication between assisted living staff to better support and involves the families of residents?
How does Connected Care work?
01 Nurse's Dashboard
Provide registered nurses with quick access to
efficiently complete daily tasks and check
on the daily status of the residents.
02 Resident's Profile
Store and share a resident's general activities
and medication information to promote internal
03 Family's Messages
Familiarize with resident information and personalize
the messages with a primary contact of the resident.
Why focusing on nurses?
Internal communication within the facility needs to be improved to provide more efficient communication with families of residents.
Nurses are the key users in this context as they interact most with the residents and aware of their daily activities and medical condition.
Meet Our Nurse - Ana
As a group, we brainstormed and sketched 16 ideas (ranging from robot to index card booklet) for helping nurses to streamline their communication within the facility and externally with the families of residents.
The digital name badge was chosen as the final solution due its portability and accessibility to the nurse. Although the badge is a relatively pioneering concept, we thought it is feasible enough for implementation in the near future.
Usablity testing 1.0
Nurses need quick access to information
We created a physical prototype of the name badge to learn about preferences with size of the badge, comfort of wearability, and functionality of interface. Attached to the phone for testing the interface.
Five facility staff (4 nurses & 1 social worker) who had experience working in assisted living were recruited for the usability testing. Based on the usability findings, we discovered three major issues and made the following changes.
Due to time constraints of the project, there were other usability issues that we were not able to address (e.g. arrangement of medical information, navigation of the dashboard).
After the 10-week completion of the course, I further conducted 3 user interviews and 5 usability testings on Final Solution 1.0 to refine the design of the system.
Usability testing 2.0
Uncovered the different roles of nurses
From our initial primary research, we recognized the assisted living facilities are very complex systems with various staff roles. However, we overgeneralized the roles of nurses and and their information needs.
Based on the research findings, I discovered that registered nurses (RNs) need to unify insights reported by Certificated Nursing Assistants (CNAs) and Med Techs in order to communicate effectively with families of residents.
Putting it all together
What did I learn?
One of the biggest takeaways that I learned from this project is to always return focus to the design challenge, and not get caught up on aesthetics details, or expand the scope of the project because new and exciting findings.
It's important to iterate rapidly and understand that design might not always be perfect. Don't try to solve all the problems, but rather prioritize on the key problems and needs of the users.
Thank you for making this far 🌟